FAQS

♥ How long will it take for my package to arrive?

Your Ikaria Collection parcel will be dispatched within 1-2 working days from receipt of payment, excluding weekends and public holidays. If payment is done by eft and you require your package to be sent as per time stated above, then a proof of payment should be sent to cnieuwoudt93@gmail.com. Alternatively your package will be sent 1-2 working days from the date of receipt of funds.

Courier/ postal fee is added to the total of your order when checking out.

Domestic Shipping Options (Within South Africa):

1) Collection from our home office in Gordon's Bay. FREE: Ready within 24 business hours.

2) Local Delivery (Somerset West, Strand, Gordon's Bay). FREE. Ready within 24 business hours. Applies to orders of R200 or more. 

3) PUDO (Locker to Locker) R55.00: Delivery time: 1-3 business days. 

4) Courier R89.00: Delivery time: +/- 1-3 business days.

International Shipping Options:

1) Registered post R150.00: Delivery time: +/- 10-15 working days.

Once we have sent your Ikaria Collection package it is your responsibility to track the package. We will send a tracking number to you by email, so keep a look out ♡. Ikaria does not take accountability for delivery delays with couriers/ postal services or if you have provided an incorrect delivery address. But we will gladly assist you as quickly as possible if anything does go wrong.

 

♥ Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.